Stipend: Not Specified
Location: Northern Cape
Closing Date: Not Specified
JOB DESCRIPTION:
Are you currently unemployed, between the ages of 18 – 30 years and want to be part of the Tenacity team? Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Collections team to obtain a nationally recognised qualification in Debt Recovery. In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
CALL CENTRE LEARNERS WILL BE REQUARED TO:
- Attend the required training interventions and successfully complete the competency assessments.
- Meet all the requirements for the successful completion of the Call Centre Operations certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Customer Services team, by servicing our customers
KEY RESPONSIBILITIES:
- Resolve and action Collections queries via telephone to meet the Collections objectives of the business
- Rehabilitate accounts in an efficient and professional manner
- Achieve great customer experience and satisfaction at all times
- From time to time, action any ad-hoc instruction by the team leaders.
SKILLS AND ABILITIES
- Strong problem solving and negotiation Skills
- Customer service orientated
- Accuracy and attention to detail
- Numeracy
- Literacy
- Highly motivated and high energy levels
- Computer Literacy
- Ability to work independently as well as to display teamwork
- Self-monitoring, personal time/management & self-discipline
- Learning agility & adaptability
- Take ownership of tasks and targets
QUALIFICATION:
- Matric / Grade 12 with a minimum
- Be unemployed (this should preferably be your first job)
- A positive attitude
- Commitment to spending 12 months on the learnership programme with Tenacity
- A strong work ethic
- Ability to work shifts / weekends
- Should not be currently studying – full/part time