CLOSING DATA:13 June 2024
LOCATION: Across the Soth Africa
JOB TYPE: Contract
JOB DESCRIPTION:
This role is responsible for providing customer service to customers in OM branches, primarily in navigating the digital customer service platform during the Two-pot retirement fund withdrawal window period.
- Will assist with managing queues and reducing pressure on Branch staff.
- Will assist customer on digitally enabled device with their Two-pot retirement fund transaction:
- Providing reading information
- Self-service guidance
- Call centre details
- Submission process through customer’s device
MINIMUM REQUIREMENTS:
- National Senior Certificate or Equivalent NQF 4
COMPETENCIES:
- Customer Centricity
- Tech savy
- Effective communication skills
- Multi-lingual
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.