X3 IT TECHNICIAN VACCANCIES AT DELLOITE SOUTH AFRICA

CLOSING DATE: Not Specified

JOB TYPE: Contract

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COMPANY DESCRIPTION:

The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems.

POSTS

QUALIFICATION:

Minimum Qualifications
Comptia A+ and/ N+ certification
Desired Qualifications
Microsoft MCSA (Microsoft Certified Solutions Associate) certification

RESPONSIBILITIES

Create and Maintain client relationship
Install and configure of standard hardware & software
Maintain a tidy environment
Administration and filing for IT service desk
Manage third party calls
Filling in for absent colleagues
Monitoring of SLA of calls (SLA 98%) on Service Now
Logging system detail
Assists with AV setups for events

Key Performance Areas:

Strategic Impact
Under supervision, provides user support on IT queries in respect of hardware and software issues

CLIENT IMPACT: External / Internal

Solves user queries remotely within SLA
Escalates issues to technical experts that cannot be solved
User connectivity
Immediacy and resolution

OPERATIONAL EFFECTIVENESS

Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span
Logs calls accurately with all detail onto system
Tracks queries through to resolution and closes them on logging system
Assists team members as required
Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

TECHNICAL COMPETENCIES

Sound technical knowledge in Microsoft Office suite and operating system
Advanced knowledge of networks, IT infrastructure and applications

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

HOW TO APPLY

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