CLOSING DATE: 25 October 2024
LOCATION: KZN Regional Office
JOB TYPE: Permanent
JOB DESCRIPTION:
AfriSam is a leading supplier of construction-related materials, specialising in the production of Cement, Aggregate and Readymix Concrete. Operating across Southern Africa, the company offers a wide scope of career opportunities and exposure to best practices. AfriSam recognises that talented and enthusiastic people are the basis of its ongoing success.
RESPONSIBILITIES
- Providing excellent customer service
- Observing call centre best practice
- Ensuring accuracy of data input in all processes
- Attending and resolving customer queries relating to pricing, orders and deliveries
- Liaising closely with Territory Sales Managers to ensure business objectives are met
EXPERIENCE AND QUALIFICATIONS
- Grade 12 / Matric
- Certificate in call centre practices (can be an advantage)
- Experience in a call centre/customer focused environment can be an advantage. (preferably in a
cementitious / construction materials environment)
SKILLS AND COMPETENCIES
- Computer literate in MS Word, Excel and SAP as advantage
- High Level of professionalism
- Good communication skills (written and verbal)
- Good interpersonal skills
- Ability to communicate with customer at all levels
- Good planning and organising skills
KNOWLEDGE
- Aggregates and Readymix / cementitious products knowledge as well as customer handling proven
background from a call centre based environment.
HOW TO APPLY
Please email your Curriculum Vitae (CV) to kzn.hr@za.afrisam.com and use “Contact Centre Agent” as the subject line of your email.
Only shortlisted candidates will be contacted, therefore please deem your application as unsuccessful if you receive no feedback after 2 weeks of sending your CV.